On receipt of client instructions, a quotation will be emailed before work commences, a written agreement with order number is required either emailed or faxed to the office.

The hourly rates will be billed to the nearest hour and is subject to a minimum charge of one hour.

Telephone, fax, postage, stationery, CDs, printing costs and other expenses will be charged separately at cost price.

All work carried out on Saturday, Sunday and during any Bank Holiday period will attract an extra charge of 50%

Invoices are due for payment 10 days after completion of work. A time-sheet will be attached to every invoice

The minimum invoice amount is for 1 hour at the given hourly rate.

Invoices are included with the completed work.

Payment is by BACS or Cheque

Payment for retainer packages must be made one month in advance. Invoices will be issued at the end of each month.
Any unused hours on the monthly retainer package will be credited for the following month.

Clients wishing to cancel a retainer package must give a minimum of two months notice.

Pink Paperclip cannot be held responsible for any loss, damage, theft etc. of any data, materials, projects, equipment or any items relating to the assignment during delivery to or from Pink Paperclip premises.

It is not possible to insure clients' property. Clients are expected to make copies of data and information. Furthermore they are expected to insure their property for use away from their busines premises, before supplying them to Pink Paperclip.

Final Proof Reading is the responsibility of the client. All errors returned within 72 hours will be corrected free of charge.

Pink Paperclip believes that security and confidentiality is of paramount importance. We will be happy to sign a confidentiality agreement if required by the client.

All incoming E-mails & attachments, files and disks are scanned for viruses. Any suspect documents or e-mails - from an unrecognised sender, with no subject heading or containing no message will remain unopened and deleted.

Pink Paperclip scans all outgoing E-mails and attachments for viruses but does not accept any responsibility for any viruses transmitted.

Our computer system is firewall, virus and password protected. We encourage clients to use a secure method of transport for any documents to Pink Paperclip E.g. Courier and Recorded Delivery.

Pink Paperclip endeavours to avoid any system failure, we cannot be held responsible for any loss whatsoever due to computer, broadband, power or telephone failure.

Pink Paperclip is not responsible for the content of work supplied to us and we reserve the right to refuse anything considered as being illegal or immoral.

Pink Paperclip will retain back up files of clients work for a period of one year, after which all files will be deleted. We encourage all clients to retain their own back up of all work completed.

Pink Paperclip is a division of a2n Management Limited and is registered for vat at the current rate.


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